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Tuscany Villa Holiday - Villa Accommodation - View Across The Valley from Villa Papavero

The ideal place for a perfect tuscany villa holiday - a beautifully restored historic farmhouse, set in the unspoilt countryside of Lunigiana

Terms and Conditions

Tuscany Villa Holiday> Terms & Conditions

 

1. Bookings and Payments

Bookings can be requested by telephone or by E-Mail. All booking requests must include the home address and telephone number of the requester . If the booking request can be accommodated then a provisional booking will be acknowledged by E-Mail.

The acknowledgement of a provisional booking will include details of the owners' bank account and business address, to be used for payment purposes. A provisional booking will become a firm booking on receipt of the relevant deposit payment into the owners' specified bank account. Firm bookings will also be confirmed by E-Mail.

The final payment, which comprises the balance of the rental payment and  the "Damage & Breakages Deposit"  (see below), must be made at least 2 months before the start of the rental. To achieve this the renter must allow sufficient time for the selected payment process. Failure to make the final payment in time may, at the owner's discretion, be considered to be a cancellation of the booking.

All payments may be made by direct bank transfer, or by cheque, but will only be considered to have been made on the day that the payment is credited to the owners' bank account. Currently payments can only be accepted in Sterling.


2. Damage & Breakages Deposit

To protect the owners a 'Damage & Breakages Deposit' of 300 is payable at the time of paying the balance of the rental. This deposit will normally be returned in full, via a repayment cheque, within 1 month of the rental completion. Only exceptional damage or breakages will incur any charge, and in these circumstances a written explanation of the charge will be included with the repayment cheque for the balance of the deposit. Please note that any requirement for "special cleaning" services would result in a charge being made.


3. Cancellation Charges

Cancellation of a booking must be made in writing by E-Mail and will take effect on the date received by the owners. See also the conditions above whereby failure to make the final payment in time will be considered to be a cancellation. Cancellation penalties are as follows:

Time of Cancellation

Cancellation Charge

Six months or more before rental start

50% of deposit payment

Greater than two months ,but less than six months before rental start

100% of deposit payment

Two months or less before rental start

full rental payment

Any appropriate reimbursement payment will be made within 1 month of the effective cancellation date. Reimbursement payments will be made by cheque, sent to the customer's home address.

Customers are advised to purchase suitable holiday insurance to offset the risk of cancellation charges.


4. Rental Start & Finish Times

The rental period commences at 15:00 hours on the first rental day and ends at 10:00 hours on the last rental day. This is to allow time for the cleaning of the property between rentals. Failure to observe the departure time may result in some loss of the "Damage & Breakages Deposit" to cover the costs of strengthening the cleaning team.

5. Meet & Greet

If arriving between 15:00 hours and 21:00 hours (on your first day) you will be met on arrival at the property by the owners' local representative, who will provide you with keys etc. If arriving later than 21:00 hours (on your first day) then arrangements will be made to leave a key for you to make your own entry, and the 'meet & greet 'service will be arranged for the following morning.

It is therefore essential that you notify the owners, by E-Mail, of your expected arrival time. This E-Mail notification must be made at least one week before the start of your rental period.

You will be sent an E-Mail acknowledgement of your expected arrival time details, containing the name and telephone number of the local representative and the details of when he/she will meet you. He/she will also show you round the villa and explain its features etc. He/she will also try to address any questions you have.

In case of last minute variations on your arrival time the local representative should be contacted directly using the telephone number supplied. Please try to ensure that any changes are communicated in sufficient time to avoid multiple journeys for the representative, and to allow him/her sufficient time to react to the change.


6. Bed Linen & Towels

Bed Linen and towels are provided by the owners at no extra charge. They will be laid out on the beds for your arrival. Please ensure that they are also laid out on the beds by 10:00 hours each Saturday and on your departure day, ready for laundering.


7. Cleaning on Saturdays

On every Saturday, professional cleaning takes place, and towels and bed linen are changed, at no extra charge to the customer. However, it is important that the villa is kept reasonably" clean and tidy and that used bed linen and towels are left on the beds, by 10:00 hours on Saturdays, ready for the change. This is absolutely critical on the day of your departure. Please remember it is also another customer's day of arrival.


8. When You Leave

As well as preparing for cleaning etc. as described above, please ensure that all furniture and contents are in the places in which you found them at the start of the rental. Please also ensure that you leave promptly by the specified rental finish time.  Your villa keys must be posted through the letter box as you leave.

Failure to perform these simple courtesies could result in extra costs for the owners, and consequently in an equivalent deduction from your "damage & breakages" deposit.


9. Heating

An open fire can be laid in the lounge according to needs - warmth or aesthetics. Wood is provided free of charge. Central heating is also available but at a negotiable extra charge. This should only be necessary in the coldest winter months

10. Pets

Due to the farming environment around Villa Papavero, and the lack of fencing of property boundaries, no pets are allowed on the premises.

 

Enquiries and Bookings

If you wish to makean Enquiry or a Booking then please ensure that you have read the terms and conditions above before making contact.

To contact us about an enquiry or a booking then please click on Contact the Owners.

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